Answering enquiries

How to answer enquiries from your inbox with Kaer Mail

Most enquiries need the same few answers, in your voice, quickly. Kaer Mail sorts what needs you from what doesn't and drafts replies that wait for your approval, until you choose to let the routine ones go on their own.

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Before you start

What you need

01
A Kaer Mail address, or an existing mailbox you connect over IMAP with an app password from your provider.

02
Your prices, policies and common answers in Kaer's business context, so drafts use the right facts.

Step by step

How to do it

  1. Open Mail and choose a mailbox

    In the app, open Mail. Choose New Kaer address, or Connect a mailbox I have: enter your address and app password, then Test connection and Connect mailbox. A connected mailbox stays where it is.

  2. Let it sort a morning

    Today shows a brief: what needs you and the drafts waiting. Check it sorted things the way you would before you let it write anything.

  3. Draft and approve replies

    Open a thread, click Reply, then Draft with Kaer. Edit if you need to, then Approve & send, or Discard, or Regenerate.

  4. Choose how much runs on its own

    In Settings → Mail → Triage & AI, pick Manual, Semi-auto (replies wait for your approval) or Full auto. You can turn on Auto-reply, cap Max auto-replies per hour, and set an Escalation forward address for anything Kaer shouldn't handle.

  5. Put it on your own domain

    Settings → Mail → Domains → Add a domain. Publish the TXT record it shows with your domain provider, then click Verify now.

Mail — InboxLive
The Kaer mail inbox: folders, a triaged message list and a drafted reply held for approval
Where it stops for you

The parts that stay yours

01

In Semi-auto, every reply waits for Approve & send.

02

In Full auto, replies stop at the hourly cap you set.

03

Anything Kaer shouldn't handle goes to your escalation address.

Questions

Does my email have to move to Kaer?
No. Connect your existing mailbox over IMAP and your mail stays where it is. Or take a new Kaer address; either can run on your own domain.
What does Kaer Mail cost?
Mailbox plans are on the pricing page, and some Kaer plans include an inbox.
Keep going

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Guide02
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Find what's overdue, draft each reminder in your tone, and approve it before it goes. A step-by-step guide to chasing invoices with Kaer.

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Describe the report once, run it by hand, add an approval step and put it on a schedule. A step-by-step guide to recurring work with Kaer Workflows.

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Kaer Mail

06
Pricing

Try it on a real job.

The Starter plan is free and needs no card.

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