Onboard a new client
Takes a signed enquiry through the whole set-up: welcome email, contract and intake form out, details filed in the right folder, the job created in your tracker, and the kick-off booked.
You approveThe welcome email and contract before they go out.
Keep the customer record straight
Reads new enquiries, phone notes and email threads, then updates the record in one place — so the next person to reply is not starting from nothing.
You approveNothing routine; corrections to a record it flags as ambiguous.
Turn a paper pile into a filing system
Reads a folder of invoices, receipts and delivery notes, names each one consistently, files it where it belongs and lists anything it could not identify.
You approveThe naming convention, once — then it applies it.
Prepare the supplier order
Checks stock levels against the reorder points you set, drafts the purchase order to each supplier, and holds it for you to confirm quantities.
You approveEvery purchase order before it is sent.
Answer a new enquiry within the hour
Reads the enquiry, checks your price list and past jobs for anything comparable, and drafts a reply that answers the actual question rather than acknowledging receipt.
You approveThe reply, before it sends.
Build and send a quotation
Prices the job from your rate card, writes the quote with the scope spelled out, attaches the terms, and sends it once you approve — then logs it as outstanding.
You approveThe price and the scope on every quote.
Chase the quotes nobody followed up
Finds every quote sent more than a week ago with no answer, drafts a short follow-up appropriate to each one, and stops chasing the moment someone replies.
You approveThe follow-up schedule, and each first message in a new sequence.
Prepare for the meeting
Before a call, pulls together who they are, what they have bought, what is outstanding and what was last said — one page, in your inbox, in time to read it.
You approveNothing — it only reads and reports.
Clear the inbox before you open it
Sorts overnight mail into what needs you, what needs an answer it can write, and what needs filing — with the routine answers already drafted in your tone.
You approveEvery drafted reply. Kaer never sends as you without approval.
Answer from your own policies
Reads your returns policy, warranty terms and past decisions before answering, so the customer gets the answer your business actually gives.
You approveAny reply that departs from a documented policy.
Handle the where-is-my-order question
Looks the order up in your storefront or system, checks the shipping status, and answers with a real date instead of a holding message.
You approveReplies that carry a delay, a refund or an apology with money attached.
Escalate the ones that matter
Spots the complaint, the cancellation risk and the enquiry that has been waiting too long, and puts them in front of a person with the history attached.
You approveNothing — escalation is the output.
Chase overdue invoices
Works the aged debt list from the top: a reminder at seven days, a firmer one at thirty, a note to you before anything harder — each one matched to the customer relationship.
You approveThe tone ladder, and any message past the second reminder.
Raise the invoices for completed work
Finds the jobs marked done that have not been billed, raises each invoice against the right rates, and queues them for you to release.
You approveEvery invoice before it is issued.
Reconcile what has come in
Matches payments against outstanding invoices across your payment tools and accounts, and gives you a short list of what did not match.
You approveNothing to reconcile; write-offs and adjustments stay with you.
Prepare the month-end pack
Assembles the numbers your accountant asks for every month — takings, outstanding, spend by category, anything unusual — into the same format each time.
You approveThe pack before it goes to your accountant.
Fill next week's diary
Works the list of customers due a visit, offers times that fit the existing route and your working hours, and books what gets accepted.
You approveThe available hours and the booking rules; then it books.
Cut the no-shows
Sends the reminder at the interval that works for your customers, handles the reschedules that come back, and tells you what freed up.
You approveCancellations that carry a charge.
Rebook around a cancellation
When a slot falls out, finds who is on the waiting list or overdue a visit, offers it to them in order, and confirms the first to accept.
You approveNothing, within the rules you set.
Check the market before you quote
Reads what comparable suppliers are charging and how they package it, and comes back with a summary and the sources — not a confident guess.
You approveNothing — it reads and reports.
Qualify a list of prospects
Takes a list of company names and fills in what is publicly known — size, sector, who to contact, whether they are a fit — flagging the ones it could not verify.
You approveNothing to gather; any outreach is a separate approval.
Find the supplier or the grant
Searches for suppliers, tenders or funding that match your criteria, checks the deadlines, and gives you the shortlist with what each one requires.
You approveNothing — applications and enquiries need your sign-off.
The Monday report
Pulls the same numbers from the same places every week, writes the commentary on what changed, and has it in the right inbox before the meeting.
You approveThe first run. After that it runs on schedule.
The weekly compliance check
Runs through the checklist your industry requires, gathers the evidence, records what passed, and raises what did not with the detail attached.
You approveAny exception it records as a failure.
Renewal and expiry watch
Watches contracts, insurance, certifications and subscriptions, and gives you notice far enough ahead to do something about it.
You approveNothing to watch; every renewal decision is yours.
Payroll and timesheet prep
Collects the timesheets, chases the missing ones, checks them against the rota, and puts the file together for whoever runs payroll.
You approveThe final file, and any timesheet it had to correct.
Build the internal tool you outgrew a spreadsheet for
Describe the tracker your team keeps re-creating and get a working internal tool, with the right people able to use it, on the same day.
You approveThe tool before you share it with the team.
Put a booking form on your website
Adds the form, wires it to your calendar and your inbox, and tests the whole path end to end before it goes anywhere near your live site.
You approveThe change before it is published.
Connect two systems that do not talk
Moves the data between the tools you already pay for — orders into the tracker, enquiries into the customer record — on a schedule, with failures reported.
You approveThe mapping, once; then the sync runs.
Ship a change to an existing codebase
For teams that write software: reads the repository, makes the change, runs your tests, and opens a pull request a person reviews and merges.
You approveThe pull request. Nothing merges without a human.
Clear the maintenance backlog
Dependency bumps, test coverage on the untested module, the migration everyone keeps deferring — done as reviewable pull requests, not as a sprint.
You approveEvery pull request, and anything touching production data.