A trades business, six staffIllustrative
“Chase every invoice more than thirty days overdue.”
What came back: A worked list: who was reminded, who paid, who needs a phone call rather than another email.
Where it stoppedAt anything past the second reminder, and at every message to a long-standing customer.
A design studio, eleven peopleIllustrative
“Write the weekly update for each client account.”
What came back: One draft per account, built from the tracker, in the voice that account is used to.
Where it stoppedAt every update, before it reached a client.
A clinic, three practitionersIllustrative
“Fill next week's diary and cut the no-shows.”
What came back: Offers sent, appointments booked, reminders scheduled, and a short list of who never replied.
Where it stoppedAt cancellations that carry a charge.
A wholesaler, twenty staffIllustrative
“Replace the spreadsheet the warehouse team keeps breaking.”
What came back: A working internal tool the team used the same week, and changes to it when they asked.
Where it stoppedBefore the tool was shared with anyone, and before every change after that.