“Answer every new enquiry within the hour. Quote from the rate card, never below it. If they want to go ahead, offer two times from the diary.”
- Replies to new enquiries
- Quotes from the rate card
- Logs the lead in the CRM
- Any discount
- A job outside the service area
- Replied to 6 overnight enquiries
- Quoted Hollis & Co £480, kitchen refit
- Hollis said yes; passed to Diary