We answer within
one business day.
Real people — in London and Berlin — read everything. No ticket queue theatre, no AI-first response.
London
GMT / BST · HQ
Open now
Berlin
CET / CEST
Open now
Get in touch
Send us a message
When you can reach us
Our hours
Monday10:00 – 18:00
Tuesday10:00 – 18:00
Wednesday10:00 – 18:00
Thursday10:00 – 18:00
Friday10:00 – 18:00
Saturday10:00 – 18:00
Sunday10:00 – 18:00
All times London (GMT/BST) — open every day, weekends included. Urgent security issues are answered within the hour, any time.
What happens next
From submit
to resolved
Every message follows the same four steps — acknowledged, triaged, answered by a person, closed with a written summary.
We usually beat the listed times. If something is urgent, write “urgent” in the subject — it flags for immediate triage.
STEP 01
Acknowledged
Auto-reply with your ticket ID
< 1 minSTEP 02
Triaged
Routed to the team that owns it
~ 15 minSTEP 03
Reply
A person — not a template — writes
~ 4 hSTEP 04
Resolved
Closed with a written summary
usually same dayOr just DM us
Catch the team in the open — we reply fast on X and in Discord.