Get in touch
[email protected]
For account, billing, and product issues. Typical first response within one business day; same-day on Pro and faster on enterprise plans.
Discord
Real-time chat for builders. Best for unblock-me-fast questions and seeing what other people are running.
docs.kaer.ai
Searchable reference, guides, SDK examples. Start here for setup, API endpoints, and pipeline patterns.
status.kaer.ai
Live uptime, incident history, scheduled maintenance. Subscribe for alerts on services you depend on.
[email protected]
Vulnerability disclosure, SOC 2 reports under NDA, security questionnaires.
Talk to a human
Pricing, custom plans, enterprise procurement, on-premise. We'll get back within one business day.
Frequently asked
How do I reset my password?+
Use the magic-link flow on the sign-in page; we don't store passwords. If you lost access to your email, contact support and we can verify identity via account history.
Can I export my data?+
Yes. Settings → Workspace → Export produces a zip with your prompts, agent configs, and run history. Customer Data is yours and remains exportable for at least 90 days after cancellation.
Where is data stored?+
Default region is US East (Northern Virginia). EU customers can elect EU residency (Frankfurt) on Pro and above. Storage is encrypted at rest with AES-256 and in transit with TLS 1.3.
Do you offer a free tier?+
Yes — the Free plan includes generous credits to evaluate the platform. Paid plans start at $29/month with included usage.
How do I cancel?+
Settings → Billing → Cancel subscription. Cancellation takes effect at the end of the current billing period; we don't pro-rate refunds for partial months.
Will you train models on my data?+
Not without your explicit, opt-in consent. The default is no training, no sharing, period.
Response times
We aim for first response within 1 business day on all support channels. Paid plans get priority routing; enterprise customers get same-day on weekdays and a named contact. Outage reports during a Sev-1 incident reach the on-call team in under 15 minutes via the status-page subscription.